Polite and helpfull
We had a slight problem at the airport as were informed the driver would be waiting there with my name displayed. This was not the case, so, we had to find a phone number to ring and then wait for the driver.
At this point I would like to add that the return trip was worse. Even though we booked a transfer to the airport, we had to again make a phone call as no transport arrived at the agreed time.
Saying that, we were pleased we booked transport from and to the airport.