PRIVACY POLICY
Responsible for personal data: Viabam Lda, NIF number 515360180 , with address at Av Fernao de Magalhaes 1257 5E, Porto, Portugal, 4350-169 PT, hereinafter "Viabam", and whose contact email is support @ viabam.com.
Data requested on the website and purpose of the treatment
Name, surname, address, telephone, email, tax identification number: this information will be requested at the time of purchase, in order to process the order and to share the data with the provider (s) of the contracted services. Not providing the minimum necessary personal data will make it impossible for Viabam and the service providers to provide the contracted services.
Name, surnames and email in the contact forms: to make any direct contact with Viabam, either to raise questions, comments, suggestions, request a service or product or any other information. Failure to provide the minimum necessary personal data will make it impossible for Viabam to respond to the request.
Name and email: after conducting a contracted activity, to be able to make comments or reviews about the / the products purchased.
Name and email for newsletter: with the express and voluntary consent of the owner of the data, the minimum information necessary to send an automated commercial bulletin will be requested on the website, where information about advertising, promotions and other information about the services will be informed. and / or products offered by Viabam.
Email: the email and the order number will be requested to access the status of the order, according to the information provided when making a reservation for one or more tours.
If the user is less than 16 years old, already fulfilled, they must have the authorization of their parents or legal guardians to deliver their personal data. Viabam has no way to effectively check the age of users, so it is exempt from any liability, if the user does not comply with what is indicated here.
Viabam at all times ensure that the use that is given to the website, content, and treatment of personal data of the user, are made in the most correct manner. For this, the user can always exercise their rights of access, rectification, cancellation, portability, forgetfulness or opposition, all in faithful compliance with the guidelines of Portuguese and European laws, writing to the email soporte@viabam.com
The links to third parties that can be found on the website have privacy policies outside Viabam. Access to these sites should be the responsibility of the user, being responsible for knowing them and their decision to accept them or not.
FORMS
The website has 4 types of forms:
To process the order: users, buyers or participants will be asked for their information so that Viabam can process the orders according to the purchases they have made and share it with the interested third parties that will offer the service. Legitimate treatment of personal data by the contractual relationship that exists with the buyer or participant and the service provider. The data will be stored in the website server and shared with the contractor that will accomplish the service.
Contact: the user, buyer or participant can find forms that facilitate communication with Viabam, to raise questions, comments, request a quote, reserve any of the services offered on the website or demand any rights you have. Failure to provide the minimum necessary personal data will make it impossible for Viabam to respond to the request. This treatment will be considered legitimate because it is part of a pre-contractual diligence. The website server and Viabam's email will be responsible for the treatment.
Advertising: when making a purchase, users, buyers or participants will be asked for their express and voluntary consent to deliver to Viabam, the minimum data necessary to send advertising and commercial information related to the services and / or products offered by Viabam, for that is added to an automated email marketing file managed by the person in charge of the treatment indicated below. The processing of personal data found in this section has been made with the consent of the owner of the data.
For reviews or comments on the provision of services: in order to avoid spam, inappropriate messages, and make a proper follow-up, the user will be asked for his name, and email to identify him in the comments he wants to make about the contracted services, after having them accomplished. This data will be visible to other users of the website. If you do not want the data to be visible to other people, you should contact Viabam at soporte@viabam.com. The server of the website will be responsible for the treatment and will be carried out with the consent of the owner of the data.
MANAGERS OF THE TREATMENT
Viabam needs the support of third parties to be able to offer its services and products adequately, with which it has celebrated the appropriate confidentiality agreements and has verified that they comply with the Spanish regulations on the protection of personal data.
The data provided to these third parties may not be used for other purposes not authorized by the owner of the data.
In compliance with the principles of information and transparency, it is made known that these third parties are:
Mailchimp
Used to automate the commercial information bulletins and send to the email of the owner of the data, advertising of the products and / or services offered on the website. Service in charge of the company The Rocket Science Group LLC, located in the United States of America. It has a security agreement called Privacy Shield, in accordance with the requirements of the European Data Protection Committee that can be consulted here https://www.privacyshield.gov/participant?id=a2zt0000000TO6hAAG&status=Active. For more information about their privacy policy you can access https://mailchimp.com/legal/privacy/
Stripe Inc
Company used to manage payments by debit and credit card on the website. Located on Stripe, 185 Berry Street, Suite 550, San Francisco, CA 94107. For more information you can visit https://stripe.com/es/privacy#translation
Google Analytics
Web analysis service, to see the statistics of the use of the website, This service is in charge of the company Google LLC, located in Mountain View, California, United States of America, has the subscription of the Shield of the privacy between the EU-US which can be consulted at https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active. If you wish to obtain more information about its privacy policy, you can consult: https://policies.google.com/privacy
Facebook Pixel
Analysis tool for advertising, used to know the actions of the owners of the data on this website. This service is provided by Facebook, Inc., which is located at 1601 Willow Road Menlo Park, CA 94025, United States of America. In case of being outside the United States of America or Canada, the data control entity responsible for the information is Facebook Ireland Ltd., which is located at 4 Grand Canal Square Grand Canal Harbor, Dublin 2, Ireland. It has the certification of the framework of the European Union and the US privacy shield. and the Swiss and US privacy shield framework, as evidenced by https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active. For more information about the privacy policy, visit https://www.facebook.com/privacy/explanation
Tool used as a social network and in order to connect with users, customers, buyers and participants, the service is provided by the company Facebook Ireland Ltd. can be contacted at 4 Grand Canal Square, Grand Canal Harbor, Dublin 2, Ireland and its privacy policy can be seen https://www.facebook.com/privacy/explanation
POLICIES RELATED TO THE NEWSLETTER
These policies shall be understood at all times as a complementary part of the terms and conditions set out on the website, both of which are of equal application at the time of a dispute. The privacy and intellectual property policy applied will be the same as stated in the terms and conditions of the website.
It will be understood as "newsletter" to the digital newsletter that Viabam makes periodically and that it sends to its subscribers through an external email service provider, to which the user has subscribed voluntarily.
Viabam is not obliged to send the newsletter in defined periods of time, so it is totally free to do so when it deems appropriate. The user may at any time exercise their rights of access, rectification, cancellation or opposition by following the instructions found in the footer of the newsletter.
The user should not share their content with third parties, as this would violate Viabam's copyright. The only possible distribution channel is the one managed and / or authorized by Viabam.
Viabam will not be responsible for the content of third parties exposed in the newsletter, any controversy that may arise should be treated directly with the person or company of which mention is made.
All the material that is exposed in the newsletter is protected by copyright in favor of Viabam, and in the case of belonging to third parties, it will be understood that Viabam has the proper authorization to use it as agreed with the author.
DURATION OF THE TREATMENT
In the case of the personal data provided for billing and purchase of products or services, they will be kept for the legally applicable time, 5 years.
In the case of personal data provided for electronic commercial bulletins and comments on the blog, it will be for the time that the data owner wishes to remain on the subscription list, so you can unsubscribe at the time you wish, automatically and as indicated in each newsletter, or by writing to soporte@viabam.com.